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- Batch timings
- To be announced
- Learning mode
- Online and classroom
- Prerequisites
- Basic computer and English communication skills
- Duration
- To be announced
- Course fee
- On enquiry — ask us
What you will be able to do
- Search load boards and identify loads that suit a carrier
- Calculate rate per mile and negotiate with brokers
- Plan routes, schedules and multi-load runs
- Communicate with drivers and handle delays professionally
- Work confidently inside a TMS with real documentation
Course modules
9 modules. Compliance topics are introductory training. Applicable requirements should always be verified against current official rules and carrier-specific procedures.
- Overview of the trucking industry
- Role of a dispatcher
- Carrier, broker, shipper and driver responsibilities
- USA and Canada trucking overview
- Dispatch workflow from load search to delivery
- Dry van, reefer, flatbed, step deck and other equipment
- FTL, LTL and partial loads
- Palletised and floor-loaded freight
- Weight, dimensions and commodity details
- Equipment suitability and load requirements
- Introduction to the DAT load board
- Searching and filtering loads
- Understanding lane and equipment details
- Evaluating pickup and delivery requirements
- Identifying suitable loads for a carrier
- Understanding load rates and RPM
- Calculating rate per mile
- Broker communication
- Rate negotiation fundamentals
- Confirming load details
- Reviewing rate confirmations
- Route planning fundamentals
- Distance and travel-time estimation
- Pickup and delivery scheduling
- Deadhead and loaded miles
- Multi-load planning
- Basic contingency planning
- Professional driver communication
- Pickup and delivery updates
- Shipment tracking
- ETA communication
- Delays, breakdowns and escalation
- Handling broker and customer updates
- Introduction to Hours of Service
- ELD tracking concepts
- DOT and FMCSA overview
- IFTA fundamentals
- SCAC and EDI introductions
- Safety documentation and responsibilities
- USA and Canada requirements overview
- Rate confirmations
- Bills of lading and proof of delivery
- Invoices and document handling
- Detention and layover basics
- Driver settlements and payroll concepts
- Record keeping and communication logs
- Introduction to Transportation Management Systems
- Load entry and dispatch updates
- Carrier and driver records
- Tracking and reporting
- Practical load-booking workflow
- Simulated dispatch scenarios
Included with the course
- Practical training with live load-booking exposure
- Internship support
- Resume and interview assistance
Online and classroom
Beginner — no trucking background needed
Live project work
Batch dates, duration, fees and seat availability change through the year — ask us for the current schedule.
Ask about Truck Dispatch Course
Send us your background and we will reply with the schedule, fees and what the first week looks like.
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