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- Batch timings
- To be announced
- Learning mode
- Online and classroom
- Prerequisites
- Web development or programming fundamentals
- Duration
- To be announced
- Course fee
- On enquiry — ask us
What you will be able to do
- Model customer data properly with relationships and normalisation
- Write the SQL a real application depends on
- Build dashboards, lead screens and a working sales pipeline
- Implement authentication, roles and permissions
- Ship and present a complete CRM project
Course modules
9 modules.
- What is CRM?
- CRM types and business use cases
- Customer lifecycle
- Leads, contacts, accounts and opportunities
- CRM workflow overview
- Database concepts and relational models
- Tables, columns, records and keys
- One-to-one, one-to-many and many-to-many relationships
- ER diagrams
- Normalisation fundamentals
- Designing CRM data structures
- Creating and modifying tables
- SELECT, INSERT, UPDATE, DELETE
- Filtering and sorting data
- Joins and relationships
- Indexes and constraints
- Backup and data integrity concepts
- Dashboard design
- Lead and contact screens
- Search, filters and forms
- Sales pipeline interface
- Reports and charts
- Responsive interface fundamentals
- Application architecture
- Backend and frontend communication
- CRUD operations
- User authentication
- Roles and permissions
- Form validation and error handling
- Lead management
- Contact and company management
- Sales pipeline and deal tracking
- Tasks, reminders and follow-ups
- Notes and activity history
- Search and filtering
- Sales and activity reports
- Dashboard metrics
- Workflow rules
- Notifications and reminders
- Data export
- Introductory automation concepts
- User permissions
- Secure handling of customer data
- Input validation
- Basic application security
- Testing and debugging
- Deployment and maintenance concepts
- Plan a CRM application
- Design the database
- Build dashboard and lead screens
- Implement the sales pipeline
- Add reports and role-based access
- Test and present the project
Projects you will build
- A small business CRM with dashboard, lead management, sales pipeline, follow-up tasks, user roles and reports
Online and classroom
Intermediate — web or programming basics needed
Live project work
Batch dates, duration, fees and seat availability change through the year — ask us for the current schedule.
Ask about CRM Development Course
Send us your background and we will reply with the schedule, fees and what the first week looks like.
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